SHIPPING & RETURNS

**BREXIT UPDATE - From 15th October 2021 European orders shipped will be shipped from Spain, and  countries in the European Union will be shipped DTP (duty and tax paid) to make sure there are no surprises at the point of delivery.

The cost of both shipping and handling has increased due to the UK leaving the EU, we are absorbing the majority of these costs. We will keep the process under constant review and make any necessary changes if needs be.

Shipping

All orders are sent out by Royal Mail Signed For delivery service.

    European Union countries:

    • Flat rate of €12.00 and free shipping for orders over

      €70. Estimated at 3 - 7 working days once dispatched. Please allow up to 21 working days.

    Duties & taxes are payable for all countries that do not belong to the European Union. 

    All European orders shipped from Spain.

    Non- European Union countries:

    • Flat rate of €12.00 and free shipping for orders over €70  Estimated at 3 - 7 working days once d dispatched. Please allow up to 21 working days.

    Duties & taxes are payable for all countries that do not belong to the European Union. 

    If your country is not listed on our website as a destination that we currently ship to please email info@lihabeauty.co.uk and we will organise a quote for delivery for you.

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    It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; unfortunately, we have no control over these charges and cannot predict what they might be.

    Please email us if you have any questions regarding shipping:
    info@lihabeauty.co.uk

      Refunds & Exchange

      We are happy to accept returns and offer exchanges, credit note or refunds on any product you are not completely satisfied with, simply return the unused/unopened product in its original packaging within 14 days of receipt.

      Please return the item/s using the returns label that comes with your order.

      Unfortunately we cannot bear the cost of shipping the returned item, however, if the goods were damaged in transit we will of course refund all shipping costs. We advise all returned products be sent using a delivery service that insures for the value of the goods.